Community Resources

Tempus Unlimited logo

PCA program Fiscal Intermediary Transitions to Tempus Unlimited (as of January 1, 2022)

IMPORTANT: As of January 1, 2022, Tempus Unlimited is the ONLY Fiscal Intermediary (FI) for the MassHealth PCA program.  The Northeast Arc and Stavros Fiscal Intermediary programs are now closed.  All timesheets must be submitted to Tempus Unlimited.  Please only submit timesheets for hours already worked.  Get more information at

Timesheets can be sent to Tempus Unlimited by fax: (800) 359-2884, mail: 600 Technology Center Dr., Stoughton, MA 02072, or e-timesheet:  To learn more about signing up for e-timesheet, please visit

Due to an extremely high volume of calls, wait times for Tempus Unlimited customer service are much longer than normal.  To try and reduce call wait times Tempus Unlimited is asking that Consumers and PCAs refrain from calling to ask about the status of their FI transition paperwork.  In the meantime, PCAs will continue to be paid, even if their transition paperwork has not been received.   

Community Resource Guide in Spanish

Community Resource Guide

The Community Resource Guide is a free, general resource for older adults, people with disabilities, veterans, caregivers, and families published in collaboration with the Northeast Independent Living Program and AgeSpan (formerly Elder Services of the Merrimack Valley and North Shore). The agencies created the Aging and Disability Resource Consortium (ADRC) to ensure older adults and people with disabilities can get information about programs and services they need and help them make informed decisions about their own care.

Click here to download English version

Click here to download Spanish version

Veterans Resource Guide cover image

Veterans Resource Guide of the Merrimack Valley

The Veteran Resource Guide was created in an effort to connect veterans, caregivers, and professionals with local, state, and federal community resources. The guide was created in collaboration between the Amesbury Council on Aging and Elder Services of the Merrimack Valley, Inc.

Click here to download the Veteran Resource Guide. 

Feltin Community Care

Feltin Community Care is a nonprofit, primary care practice that provides medical, mental health, and other health care in the home for the disabled and elder communities. Their goal is to promote independence, dignity of choice, empowerment, and high-quality, individualized care.

Learn more about this innovative healthcare practice by visiting or by calling 866.FELTIN1. They are currently accepting referrals and scheduling appointments for meet-and-greet visits to begin the intake and onboarding process. 

Click here for flyer

Click here for referral criteria

Click here for referral process

Johnson and Johnson vaccine vial

Massachusetts In-Home COVID Vaccination Program

Massachusetts residents who are unable to travel to a vaccine location may be eligible to receive shots in their own homes.

Individuals or their family members can call the Homebound Vaccination Program Central Intake Line at 1-833-983-0485 to determine if they are eligible for in-home vaccination. They will then be connected to resources to schedule an appointment.

The phone line is open Monday through Friday from 9 a.m. to 5 p.m. and translation services are available in more than 100 languages. For more information, click here.

COVID Eviction Legal Help Project

Free Legal Services: Eviction Diversion Initiative

Do you need help with eviction in Massachusetts? The COVID-19 Eviction Legal Help Project (CELHP) provides free legal help for low-income tenants facing eviction. Services can be used before the eviction process begins, as well as once a notice has been received, and can be used in coordination with community mediation servicesClick here for more information.

Lawrence Residents, if you are behind on your rent or facing eviction, use this handout to protect yourself and get the help you need:

English Flyer, Spanish Flyer, Khmer Flyer, Haitian Creole Flyer, Portuguese Flyer, Vietnamese Flyer, and Simplified Chinese Flyer.

We Are Lawrence logo

Housing Rights and Rental Assistance During COVID-19

The We Are Lawrence Financial and Housing Stability Team has put together an information sheet with helpful resources for Lawrence residents who are behind on rent or facing eviction due to the pandemic. The document (see link below) provides important information about your rights!

For those in need of emergency rental assistance, RAFT assistance has been increased from $4,000 per family to $10,000 per family. Also, the Greater Lawrence Community Action Council is administering an Emergency Rental Assistance program on a first come, first serve basis. Applications can be found on their website here

Click here to download a PDF of the Information Sheet.

Affordable Health Insurance logo

Medicare Plans in Massachusetts

Affordable Health Insurance created a free guide to help empower those who qualify for Medicare with the knowledge to help them choose the right plan specific to their needs. It compares Massachusetts Medicare plans, costs, and provides local medicare resources to help residents with any questions they may have. You may also contact NILP and one of our SHINE counselors can help you figure out your options. Click here to access the resource guide.

MassHealth logo

COVID-19 Guidance for Personal Care Attendant (PCA) Consumers

MassHealth has put together a guide for PCA consumers, which provides important information about MassHealth, PCA services, what you need to know about COVID-19, how to prepare yourself and your home, information about Personal Protective Equipment (PPE), and what to do if you feel sick.

Click here to download a PDF of the guide. logo (infinity sign)

Drug & Alcohol Addiction Treatment Options & Rehab Centers in Massachusetts

Find drug and alcohol addiction treatment options and rehab centers in Massachusetts via, an informational resource and web guide for those impacted by substance abuse and co-occurring mental health disorders. Search treatment options in your area by going to

Other resources include: which helps people find local Narcotics Anonymous meetings and provides resources for various types of treatment including inpatient, outpatient and support groups. provides info for people at any stage of their recovery journey, including info on different types of therapy/recovery options, warning signs, how to talk to a family member, definitions of different types of treatment and a local treatment center directory. is about providing the most complete list of free, low-cost, sliding scale, and low-income assisted rehab lists on the Internet. We scoured thousands of non-profit organizations that provide alcohol, drug, another other assistance with substance abuse rehabilitation. is a network of addiction treatment facilities that provide drug and alcohol detox, support, and comprehensive substance abuse treatment services to the individuals and families struggling with addictions.

Wheels of Hope logo

Wheels of Hope

The Merrimack Valley Project, a social justice organization in Lawrence, MA, has advocated for many years to make the Wheels of Hope possible. Wheels of Hope is a life-saving community resource for Merrimack Valley residents that provides free transportation to detox or residential treatment facilities anywhere in Massachusetts. Please share this important resource with others. For more information about the Wheels of Hope, visit their website here:

WellConnected.Net is a free community resource available to anyone looking for free or reduced cost social services in their area, or to providers who would like to list the services they have available at their organizations. The goal of is to bring dignity and ease to the process of navigating for services.

To get started, go to and type in your zip code. A list of programs and services in your area will show up. Select which category of services you need help with such as medical care, food, housing, job training etc.

If you’re a provider, some of your programs and services may already be listed on the site. You’ll need to claim your organization if you’d like to make changes to your listing or add programs and services. Organizations can also choose to accept and manage referrals through the site. For more information, check out this article.

Age-Friendly Lawrence Initiative

The City of Lawrence is working on a major initiative to help Lawrence become an “Age-Friendly Community” – a place where housing, transportation, green spaces, health care and social services help residents of all ages lead healthier lives.

This initiative is a direct response to Mayor Rivera’s Age-Friendly City Proclamation that designated Lawrence’s Council on Aging and the Mayor’s Health Task Force to lead a multi-stakeholder group in planning, assessing and developing strategies to support active aging and aging in place.

To accurately reflect the community’s needs, all Lawrence residents are encouraged to participate in a community-wide survey. All surveys are anonymous. Results will help with the creation and implementation of an age-friendly action plan that benefits every one.

You can take the survey online. Click here for the Spanish survey and click here for the English survey.

If you have additional questions about this initiative or the surveys, please contact Danetza Yachachin at

REquipment DME Reuse Program

The REquipment DME (Durable Medical Equipment) Reuse program is funded by the Massachusetts Rehabilitation Commission (MRC) and MassMatch. This program provides free refurbished wheelchairs, scooters, shower chairs and more to adults, children and elders recycled in Massachusetts. For more information, please visit:

Massachusetts Wheelchair Lemon Law

The Massachusetts Customized Wheelchair Lemon Law ensures that owners of customized wheelchairs may apply for arbitration should their wheelchair be defective. The Customized Wheelchair Arbitration program provides consumers who have paid some or all of the costs out of pocket for their purchase or lease of a new, but defective, customized wheelchair with the ability to settle disputes with the manufacturer. For more information, please visit or view the video here.


MassOptions is a free public resource that helps you avoid the frustration of calling different agencies. Call MassOptions toll free at 1-844-422-6277 or visit to learn more.

The Access For Opportunity Housing Plan

There is a significant shortage of affordable accessible housing in Massachusetts. We will address that need head-on by constructing several large apartment buildings throughout the state. Each apartment building will have 60 units.
We will go above and beyond offering this much-needed housing and address three other key issues.

We will offer our residents:

√ Access to state-of-the-art affordable wheelchair accessible housing
√ Access to career training, job coaching, office space and employment opportunities
√ Access to wheelchair accessible transportation
√ The chance to live in a safe, warm, supportive, healthy and friendly atmosphere

It will be an opportunity that can be found nowhere else.

If you are having trouble finding affordable wheelchair accessible housing, or had trouble in the past – or if you’re a success story, Access For Opportunity wants to hear your stories. The good, the bad, the ugly. Please contact AFO at or call (978) 388-6982. Thanks!

Massachusetts Statewide Independent Living Council (MASILC) is Looking for Qualified Individuals to Serve on the Council

MASILC members play an active role in establishing Independent Living Policy in Massachusetts through participation in the development and implementation of the three year State Plan for Independent Living.

MASILC is looking for qualified individuals to Serve on the Council who:

  1. provide statewide representation.
  2. represent a broad range of individuals with disabilities from diverse backgrounds;
  3. are knowledgeable about centers for independent living and independent living services; and are not employed by any state agency or center  for independent living.

If you are interested in learning more about becoming a member of the Statewide Independent Living Council please go to or contact the SILC Office for more information.  or 978-620-7452.